Privacy Policy
This Privacy Policy describes how personal data is collected, used and processed when users purchase or interact with digital products sold through HexaDigital.
1. Data Controllers
The data controllers are:
Lorenzo Gaino and Michele Oliveri
Trading name:
HexaDigital
Email:
support.hexadigital@gmail.com
2. Data We Collect
During browsing or purchasing, personal data may be processed, including:
- first and last name;
- email address;
- information relating to orders and products purchased;
- information necessary to manage and process payments;
- IP address and technical information relating to the device or browsing activity;
- any communications sent to customer support.
Full payment card details are not handled directly by HexaDigital, but by the payment providers used.
3. Purposes of Processing
Personal data may be processed in order to:
- process and complete orders;
- deliver purchased digital products;
- send order confirmations, receipts and communications relating to purchases;
- provide customer support;
- prevent fraud and unlawful use;
- comply with tax, accounting and legal obligations;
- protect the seller's rights in the event of disputes.
The GDPR requires privacy information to indicate, among other things, the identity of the data controller, the purposes of processing, the legal basis, the recipients of personal data and information concerning the rights of the data subject.
4. Legal Basis
Depending on the circumstances, personal data is processed:
- for the performance of the purchase contract;
- to comply with legal obligations;
- on the basis of the legitimate interests of the data controllers in preventing fraud and protecting their rights;
- on the basis of consent, where required.
5. Third-Party Providers
Third-party services may be used to operate the store and process payments, including:
- Payhip, for store hosting, order management and delivery of digital content;
- Stripe, for processing certain payments;
- PayPal, for processing certain payments.
These providers may process certain personal data in accordance with their respective privacy policies and terms of service.
6. Data Retention
Personal data is retained for the period necessary to provide the service, comply with tax and legal obligations and handle any disputes, unless longer retention periods are required by law.
7. User Rights
Where provided for by applicable law, users may request:
- access to their personal data;
- rectification;
- erasure;
- restriction of processing;
- data portability;
- objection to processing.
Requests may be sent to:
Users may also lodge a complaint with the competent supervisory authority.
8. Cookies
The store may use technical cookies necessary for the operation of the website, checkout, shopping cart and payment processes.
Any cookies or tracking technologies that are not strictly necessary will be used in accordance with applicable law. The Italian Data Protection Authority distinguishes between technical cookies, which do not require prior consent, and profiling or tracking technologies, for which consent is normally required.
9. Changes
This Privacy Policy may be updated periodically. The most recent version will be published on this page.