Refund Policy
Products sold through HexaDigital primarily consist of digital content supplied immediately after purchase, including ebooks, PDFs, guides, templates, planners and other downloadable files.
Right of Withdrawal for Digital Content
For consumers to whom European Union law applies, the right of withdrawal provided for distance purchases may cease in relation to digital content not supplied on a tangible medium when:
- the customer has expressly consented to the immediate beginning of the supply during the withdrawal period;
- the customer has acknowledged that, by beginning the supply or download, they lose their right of withdrawal;
- the relevant confirmation required by applicable law has been provided.
These requirements derive from European Union rules concerning contracts for digital content.
After Access or Download
Where these conditions have been satisfied and the customer has received immediate access to the digital product, a refund will not normally be available simply because the customer has changed their mind.
When to Contact Us
Customers are nevertheless encouraged to contact us if:
- the file received is corrupted;
- the download link does not work;
- the same order has been charged twice;
- a different product was delivered from the one purchased;
- the product has a material issue compared with what was described on the sales page;
- applicable law grants the customer additional rights.
Please contact:
Please include:
- your name;
- the email address used for the purchase;
- the order number;
- a description of the problem.
We will try to resolve any technical issues by providing, where possible, a new download link or a replacement copy of the product.
Mandatory Consumer Rights
This Refund Policy does not limit or exclude any mandatory rights granted to consumers under applicable law.